Best Price Guarantee

Found a lower price elsewhere? No problem – we'll match it!

We do our best to always offer you the lowest price, but if you find a lower qualified price* on another booking channel**, we will be happy to match it and give you 5% off that stay.
TERMS & CONDITIONS

Here's how it works

If you find a lower qualified price* for the same room and terms at any point before your reservation is made through one of the official booking channels**, we will honor the lower price AND take an additional 5% off the room rate for each night of your stay.

A "lower qualified price" must fulfil each of the following:

  • A lower price you find on a booking channel that is NOT the SU29 direct booking channel.**
  • Must be for the same room/s and terms as your current booking through one of the official SU29 booking channels.**
  • Price must be without restriction, meaning that it is viewable and bookable by the general public.

The official third-party booking channels are:

  • Booking.com
  • Hotels.com
  • Expedia.com
  • Agoda
  • and any of their respective subsidiaries.

You may submit your claim by email here at any point before your reservation is made.