Best Price Guarantee
Found a lower price elsewhere? No problem – we'll match it!
We do our best to always offer you the lowest price, but if you find a lower qualified price* on another booking channel**, we will be happy to match it and give you 5% off that stay.
TERMS & CONDITIONS
Here's how it works
If you find a lower qualified price* for the same room and terms at any point before your reservation is made through one of the official booking channels**, we will honor the lower price AND take an additional 5% off the room rate for each night of your stay.
A "lower qualified price" must fulfil each of the following:
- A lower price you find on a booking channel that is NOT the SU29 direct booking channel.**
- Must be for the same room/s and terms as your current booking through one of the official SU29 booking channels.**
- Price must be without restriction, meaning that it is viewable and bookable by the general public.
The official third-party booking channels are:
- Booking.com
- Hotels.com
- Expedia.com
- Agoda
- and any of their respective subsidiaries.
You may submit your claim by email here at any point before your reservation is made.
